Privacy Policy

Welcome to Puri Mesari Hotel Privacy Policy page. This policy explains how we collect, use, disclose, and protect your personal information when you visit our website or stay at our hotel. We are committed to safeguarding your privacy and ensuring the security of your personal data. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

• Personal Information: When you make a reservation or interact with our website, we may collect personal information such as your name, contact details, payment information, and preferences.
• Website Usage Data: We gather non-personal information, including your IP address, browser type, operating system, and browsing behavior on our website, to improve user experience and service quality.

2. How We Use Your Information

• Reservation and Service: We use your personal information to process reservations, provide services, and communicate with you about your stay, including confirming bookings and addressing inquiries.
• Improving Services: Analyzing website usage data helps us enhance our website’s functionality, tailor content to your preferences, and optimize our services for a better guest experience.
• Marketing Communication: With your consent, we may send you promotional offers, newsletters, and updates about our hotel and services that may interest you. You can opt out of these communications at any time.

3. Disclosure of Information

• Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, managing reservations, and delivering services to you.
• Legal Compliance: We may disclose your information when required by law, legal proceedings, or to protect our rights, property, or safety, including fraud prevention and security purposes.

4. Data Security

• We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Your data is stored securely and accessible only to authorized personnel.

5. Your Rights

• Access and Correction: You have the right to access, update, or correct your personal information stored with us. You can do so by contacting our data protection officer using the contact details provided below.
• Consent Withdrawal: You can withdraw your consent for marketing communication or data processing activities at any time. This will not affect the lawfulness of processing based on your consent before its withdrawal.
• Data Deletion: Upon your request, we will delete or anonymize your personal information unless required for legal or legitimate business purposes, such as record-keeping or fulfilling contractual obligations.

6. Cookies

•  Our website uses cookies to enhance your browsing experience and gather information about website usage. You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect certain functionalities of the website.

7. Updates to Privacy Policy

• We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any revisions will be posted on this page, and we encourage you to review the policy regularly for updates.

8. Contact Us

• If you have any questions, concerns, or requests regarding our Privacy Policy or how we handle your personal information, please contact our Data Protection Officer at [email protected] or call us at +62 361 281 578.

Thank you for trusting Puri Mesari Hotel with your personal information. We are committed to maintaining your privacy and ensuring a secure and enjoyable experience during your interactions with us.