Cancellation Policy

Welcome to Puri Mesari Hotel Cancellation Policy page. This policy outlines our guidelines regarding cancellations and modifications to reservations. By making a reservation with us, you agree to comply with the terms and conditions of our cancellation policy.

1. Cancellation Period

• Standard Reservations: Cancellations made less than seven days before the scheduled arrival date are eligible for one night charge.
• Special Offers or Promotions: Cancellation terms may vary for reservations booked under special offers, promotions, or discounted rates. Please refer to your booking confirmation for specific details.

2. Cancellation Charges

• Late Cancellations: Cancellations made less than seven days before the scheduled arrival date may result in a cancellation fee equivalent to one night charge.
• No-Show: Failure to arrive without prior cancellation (“no-show”) will result in a charge equivalent to 100% of the total reservation cost.

3. Modification Policy

• Date Changes: Modifications to reservation dates are subject to availability and may incur additional charges based on the updated rate.
• Room Type Changes: Requests to change room types are subject to availability and may result in rate adjustments.

4. Refunds

• Refund Processing: No Refunds for deposit payment, early check out or no show.

5. Special Circumstances

5. Force Majeure: In cases of force majeure, such as natural disasters, government actions, or other unforeseen events beyond our control, we may waive cancellation fees or offer alternative arrangements.

• We will make every effort to communicate with affected guests promptly.

6. Contact Us

• If you need to cancel or modify your reservation or have any questions regarding our cancellation policy, please contact our Reservations team at [email protected] or call us at +62 361 281578.

7. Reservation Confirmation

         Your reservation confirmation email contains detailed information about our cancellation policy applicable to your specific reservation. Please review this information carefully and contact us if you require further clarification.

Thank you for choosing Puri Mesari Hotel. We appreciate your understanding and cooperation regarding our cancellation policy.